Ser um agente social no trabalho leva ao esgotamento e ao abuso, segundo pesquisa
Funcionários que atuam como corretores (ou seja, mantêm comunicações entre colegas de trabalho que não se comunicam diretamente) têm maior probabilidade de se esgotar e se tornarem abusivos com seus colegas de trabalho, de acordo com..
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)
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Funcionários que atuam como corretores (ou seja, mantêm comunicações entre colegas de trabalho que não se comunicam diretamente) têm maior probabilidade de se esgotar e se tornarem abusivos com seus colegas de trabalho, de acordo com uma nova pesquisa da ESMT Berlin.
Esta pesquisa, liderada por Eric Quintane, professor associado de comportamento organizacional na ESMT Berlin, examina os custos psicológicos de ter que manter comunicações com colegas de trabalho que não se comunicam diretamente uns com os outros. Eles podem ser colegas de trabalho que estão em diferentes unidades, regiões ou fusos horários , o que dificulta a comunicação entre eles. Eles também podem ser colegas de trabalho que têm experiência ou foco diferentes ou estão em conflito uns com os outros e precisam de outra pessoa como intermediário para coordenar suas atividades.
Embora haja benefícios significativos em ser um corretor, como maior desempenho, criatividade ou promoções mais rápidas, os corretores que continuam intermediando terceiros aumentam o risco de esgotamento e abuso.
O projeto de pesquisa abrange três estudos usando diferentes metodologias, medições e contextos culturais. No primeiro estudo, os pesquisadores estudaram os registros de troca de e-mail dos funcionários, bem como dados de esgotamento e comportamento abusivo de mais de 1.500 funcionários de uma grande universidade sul-americana durante um período de cinco meses.
O Estudo 2 usou uma pesquisa longitudinal on-line com funcionários nos Estados Unidos, enquanto o Estudo 3 usou um projeto experimental que designou funcionários aleatoriamente para manter as comunicações com colegas de trabalho desconectados. Todos os três estudos apontam na mesma direção: quando os funcionários se comunicam com colegas de trabalho que não podem ou não querem se comunicar diretamente, eles experimentam um esgotamento maior, o que leva a uma chance maior de se envolver em comportamento abusivo.
"Embora os benefícios das relações de intermediação possam ser consequentes, é uma atividade de alto risco e alta recompensa", diz o Prof. Quintane. "O aumento das chances de esgotamento é prejudicial para o corretor ou para a organização, com a probabilidade de esse funcionário precisar tirar uma folga após um período de alto nível de estresse. Esses altos níveis de estresse provavelmente farão com que os corretores descontem isso em seus colegas de trabalho, tornando-se abusivos em seu papel - isso é prejudicial para a organização como um todo, especialmente porque os corretores geralmente desempenham um importante papel de coordenação entre grupos ou departamentos."
Uma maneira de proteger os corretores do esgotamento, sugere o Prof. Quintane, é fornecer-lhes oportunidades de se desligarem periodicamente de seu papel para que possam reabastecer seus recursos psicológicos. As organizações devem encorajar funcionários a fazer uma pausa após o envolvimento na corretagem e incentivar os corretores a utilizar recursos que os ajudem a lidar com o estresse envolvido na corretagem.
A pesquisa será publicada na revista Organization Science .
Mais informações: The Strain of Spanning Structural Holes: How Brokering Leads to Burnout and Abusive Behavior: www.dropbox.com/s/jk75bt3fpk8k … /Manuscript.pdf?dl=0
Informações do periódico: Organization Science